Privacy Policy

Effective Date: December 1, 2025

This Privacy Policy describes how SyncGlyde (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from syncglyde.com (the “Site”) or interact with our services (collectively, the “Services”). We are committed to protecting your privacy and complying with global data protection principles, including those set forth in the General Data Protection Regulation (GDPR) and other applicable international and regional laws.

1. Information We Collect

We collect information about you from three primary sources: information you provide directly, information collected automatically as you use our Services, and information collected from third parties.

1.1. Information You Directly Provide

This category includes all data you intentionally submit to us, which is essential for account creation, service delivery, and communication. This data includes your name, email address ([email protected]), mailing address, phone number, username, and password. It also covers payment details (which are processed by secure third parties) and the content of communications, such as support tickets or feedback you send us.

1.2. Information Collected Automatically

When you interact with our Site or Services, we automatically collect technical and usage information. This data includes your IP address, browser type, operating system, time zone, device identifiers, and details about your activity, such as the pages you viewed, links you clicked, and the date and time of your access. We use cookies and other tracking technologies to collect this information.

1.3. Information Collected from Third Parties

We may receive information about you from public databases, marketing partners, and other service providers. This data is used to verify or supplement the information you have provided and to help us deliver more relevant services. For example, we may receive non-financial transaction details from payment processors or other integrated services.

2. How We Use Your Information and Legal Basis for Processing

We use the collected information for specific, necessary business purposes. Our legal basis for processing your data is outlined below, particularly for users governed by GDPR or similar laws.

2.1. Purposes for Use

Contact and Account Management: We use your Contact and Account Data to create and manage your service account, deliver the products or services you have requested, and send you important service announcements, security alerts, and updates.
Financial and Transactional Processing: Your Financial Data is used strictly to process transactions, fulfill orders, and monitor against fraud and theft.
Service Improvement and Security: Usage and Technical Data are crucial for monitoring and analyzing trends, improving the Site’s performance, features, and functionality, and ensuring system administration and security.
Customer Support and Communication: We use Communications Data to respond effectively to your inquiries and support requests, allowing us to assess and improve the quality of our customer service.

2.2. Legal Basis for Processing

We process your personal data only when we have a valid legal basis:

Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing the service you purchased).
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, ensuring security, fraud prevention), provided these interests do not override your fundamental rights and freedoms.
Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., tax or accounting laws).
Consent: Where required by law, we rely on your explicit consent for specific processing activities (e.g., certain non-essential marketing emails or cookies). You have the right to withdraw consent at any time.

3. How We Share Your Information

We may disclose your personal information to third parties in the following limited circumstances:

Service Providers (Data Processors): We share information with third-party vendors and service providers (e.g., cloud hosting, payment processing, data analytics) who perform services on our behalf. These parties are contractually bound to use your data only for the provision of services to SyncGlyde and to maintain its security and confidentiality.
Business Transfers: Information may be disclosed in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity.
Legal Compliance and Safety: We may disclose your information if we believe it is necessary to comply with a legal obligation (such as a court order or subpoena), to enforce our Terms & Conditions, or to protect the rights, property, or safety of SyncGlyde, our users, or the public.
International Data Transfers: If we transfer personal data outside of your originating jurisdiction (e.g., the European Economic Area), we ensure that appropriate safeguards are in place, such as standard contractual clauses (SCCs) approved by regulatory bodies, to ensure your data receives the same level of protection as if it remained in your jurisdiction.
With Your Consent: We may share your information with any other third party with your explicit, prior consent.

4. Your Data Subject Rights (International)

Depending on your location and subject to applicable laws, you may possess specific rights regarding your personal data. We are committed to facilitating these rights:

Right of Access: You have the right to request copies of your personal data we hold and detailed information about how we process it.
Right to Rectification: You can request that we correct any information you believe is inaccurate or complete any incomplete data.
Right to Erasure (Right to be Forgotten): You have the right to request the erasure of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can request that we temporarily restrict the processing of your personal data under specific conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
Right to Object: You can object to our processing of your personal data, particularly when processing is based on our legitimate interests.
Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at the details provided in Section 7. We will respond to your request within the time frame required by law. You also have the right to lodge a complaint with your local data protection supervisory authority.

5. Security of Your Information

We utilize state-of-the-art administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We conduct regular risk assessments and security audits to ensure we maintain a high standard of protection. However, please be aware that no security measure is entirely perfect or impenetrable, and we cannot guarantee absolute security of data transmission over the internet.

6. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our data practices or legal obligations. The updated version will be indicated by an updated "Effective Date" at the top of the policy and will be effective immediately upon being made accessible. We will notify you of any material changes via email or prominent notice on our Site.

7. Contact Us

If you have questions or comments about this Privacy Policy, your rights, or our data handling practices, please contact our Data Protection Point of Contact:

SyncGlyde

Data Protection Point of Contact: Ken Rallos

Address: 998 Montenegro Street, Nabunturan, Davao de Oro, 8800

Email: [email protected]